Privacy Notice - Purchase
Privacy Notice – Online Purchase
This privacy notice tells you about the information we collect from you when you purchase one or more of our products via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who are we?
We are Simply Home Entertainment and we are part of the Simply Media group. Our address is 57 Margaret Street, London, W1W 8SJ. You can contact us by post at the above address, by email at firstname.lastname@example.org or by telephone on 0344 848 2007.
Any enquiries about our use of your personal data should be addressed to the Data Protection Officer at the contact details above.
What personal data do we collect?
When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and credit card information.
Why do we collect this information?
We will use your information to verify your debit or credit card details for your purchase, process your order and to send you your goods. We will also send you a receipt via email and we may use your telephone number to contact you regarding your delivery.
We require this information in order to process your payment, deliver your goods and fulfil our contract with you.
What do we do with your information?
Your information is stored in our order processing system which is based with the European Union.
Your credit card details are passed to a third-party payment processor which is based in the UK.
We use third-party companies including Guernsey Post, Belgium Post and Royal Mail to deliver your goods and we share with them your name and address in order to complete the delivery.
We use a third-party contact centre to handle your order capture and customer services, so we share you name, address, email and telephone number with CCA International for the purpose of contacting you with any queries or issues with the fulfilment or delivery of your order, or handling any customer service communications.
We do not use the information you provide to make any automated decisions that might affect you.
How long do we keep your information for?
Unless you create an account with us, we keep your order information for one year after purchase. Your personal information associated with the order will then be removed.
Your rights over your information
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.
You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.
To submit a request by email, post or telephone, please use the following contact information:
Your right to complain
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org/concerns or write to them at:
Information Commissioner's Office